PRIVACY POLICY

AREYENG MENTAL RESIDENCE- PRIVACY STATEMENT

DEFINITIONS

“We”, “us” and “our” refers to AREYENG MENTAL RESIDENCE is a licensed non-profit organization, the facility is registered with the Department of Health under laws of the Republic of South Africa, registration number 035-658-NPO

The principal place of business of the company is: 19 Cyfret Crescent, Tedderfield, EikenHof

“You” and “your” refers to you as the principal party of the relationship. “Your personal information” refers to personal information about you, your spouse, your dependents, and your beneficiaries (as may be relevant). It includes information about health, financial status, gender, age, contact numbers, and addresses, and or any other information that may be required in the ordinary course of AREYENG MENTAL RESIDENCE performing its duties.

“Process information” means the activities of collecting, recording, organising, storing, updating, distributing, and removing or deleting personal information.

“Competent person” means anyone who is legally competent to consent to any action or decision being taken for any matter concerning a child, for example, a parent or legal guardian.

  • When you engage with us, you trust us with personal information about yourself, your spouse, your dependents, your family, and your beneficiaries. You understand that when you include your spouse and/or dependents on your application, we will process their personal information for the activation of the policy/benefit and to pursue their legitimate interest. We will furthermore process their information for the purposes set out in this Privacy Statement. We are committed to protecting your right to privacy. The purpose of this Privacy Statement is to set out how we collect, use, share, and otherwise process your personal information, in line with the Protection of Personal Information Act (“POPIA”).”
  • You have the right to object to the processing of your personal information. It is voluntary to accept these terms and conditions. This means that if you do not accept the terms of this Privacy Statement, process any of your personal information. The acceptance of these terms and conditions and the permission given to process your personal information will continue after your death, if there is a surviving spouse, or may cease, in the event there is an appointment to manage your affairs should there be no beneficiaries who may require the continuance of our support in our advisory and or intermediary capacity.
  • We commit to keeping your personal information confidential. You may have given us this information yourself or we may have collected it from other sources e.g. product supplier. If you share your personal information with any third parties beyond our channels, we will not be responsible for any loss or harm suffered by you, your spouse, your dependents, or your beneficiaries.
  • You provide us the necessary assurance that when you give us personal information about your spouse, your dependents, or your beneficiaries, you have received their permission to share their personal information with us for the purposes set out in this Privacy Statement or any other related purposes.
  • You understand that when you include your spouse and/or dependents in any interaction with ARENG MENTAL RESIDENCE, we will process their personal information in the ordinary course of performing our duties for you and pursue their legitimate interest. We will furthermore process their information for the purposes set out in this Privacy Statement.
  • If you are giving consent to a person under 18 (a minor) you confirm that you are a competent person and that you have the authority to give consent to them.
  • Further to the above, if a third party asks us for any of your personal information, we will share it with them only if:
  • You have already given your consent for the disclosure of this information to that third party as per the AREYENG CONSENT FORMS.
    • CONSENT LETTER MEDICAL CARE TREATMENT OR EMERGENCY.DOCX
    • CONSENT LETTER IN THE EVENT OF DEATH.DOCX
  • We have a legal or contractual duty to give the information to that third party; or
  • For any of the purposes set out below.

If we want to share your personal information for any other reason, we will do so only with your permission and explicit consent.

  • You have the right to ask us to update, correct or delete your personal information. If we cannot delete your personal information, we will take all steps to make it anonymous. You agree that we may keep your personal information until you ask us to delete or destroy it unless the law requires us to keep it for a defined period, after which it may be deleted.
  • We may change this Privacy Statement at any time. The most updated version will always be available on (company website) or on request, as may be necessary at any time.
  • If you believe that we have used your personal information contrary to this Privacy Statement, you must first attempt to resolve any concerns with us. If you are not satisfied after this process, you have the right to lodge a complaint with the Information Regulator, under POPIA.